SHOP POLICIES

Shipping, VAT and import fees

The prices shown in the product pages do not include shipping, VAT or import fees. The shipping price for a given order can be calculated in the cart and checkout pages. VAT and import fees depend on your country/region and are not calculable through our website. Please note that Pladask Elektrisk is based in Norway which is outside the EU. International shipping is handled by DHL express. Go here for information on purchases/shipping within Norway.

Payment

For international purchases we offer payment through credit card (Stripe) and direct bank transfer (payment after purchase). If you require a different payment method; select the direct bank transfer payment method to reserve the product, then contact info@pladaskelektrisk.com and we will try to find a solution.

Product artwork / cosmetics

The product artwork may deviate between units. Product images are for illustrative purposes only. Minor, hard-to-notice-at-a-glance cosmetic imperfections in the products sold are to be expected. Such imperfections include but are not limited to faceplate soldermask dimples/bubbles/scratches, faceplate silkscreen leakage, faceplate scratches, parameter knob discolorations and diecast aluminum enclosure scratches.

Important Safety Information

Read the important safety information manual here. User manuals can be found here or at the bottom of the relevant product pages.

Return policy

Products purchased direct through Pladask Elektrisk include a 15-day money back guarantee. Only the products/devices purchased are refunded. Shipping, VAT and duties are not refunded.

If you are dissatisfied with the products purchased please contact us at info@pladaskelektrisk.com within 15 days of receiving your order. We will provide the necessary details to perform the return. Return procedure may vary between regions. If the purchase was placed through a official Pladask Elektrisk distributor your return case may be forwarded to the distributor.

To qualify for a return-refund products must be returned in new condition and shipped in the original packing. We reserve the right to deny a return if the product is worn, abused or disassembled.

The return shipping cost is the responsibility of the customer. The return must be made through a trackable, guaranteed shipping service. The shipment must include a declaration of the full product value. After receiving the return instructions the customer must return the associated item as soon as possible. A return may be denied if more than 7 days elapse between receiving the return instructions and sending the return shipment. Refunds are issued within 5 days after the return shipment has arrived at the Pladask Elektrisk return address.

B-stock products are sold as-is and are not eligible for refunds.

Warranty

Pladask Elektrisk will repair or replace your malfunctioning Pladask Elektrisk devices free of charge for a period of 3 years after the date of purchase. Shipping, VAT and import duties are the responsibility of the customer. This warranty applies only to the original owner and will expire if the device has been modified or deliberately damaged. Use the device as per the instructions in the user manual and the important safety information manual. Should your device malfunction in any way send an email to info@pladaskelektrisk.com before returning the device for repair. The malfunction may have a simple solution.

In the case of malfunction, the owners sole recourse shall be repair or replacement, as described in the section above. Pladask Elektrisk will not be held liable to any party for damages that result from the failure of the Pladask Elektrisk device. Damages excluded include, but are not limited to: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from use, misuse, or inability to use this product. In no event will Pladask Elektrisk be liable for more than the amount of the Pladask Elektrisk device purchase price. Pladask Elektrisk disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.

This warranty covers defects in manufacturing discovered while using this product as recommended by Pladask Elektrisk. This warranty does not cover loss or theft, damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters.

Non-warranty Repair and Replacement Parts

If possible Pladask Elektrisk will, to the best of our ability, repair any and all Pladask Elektrisk devices throughout the devices lifetime regardless of warranty and device condition. We may sell replacement parts, offer technical guidance and help with replacement part sourcing. Should your device malfunction in any way please send an email to info@pladaskelektrisk.com before returning the device for repair. The malfunction may have a simple solution.

Privacy

Pladask Elektrisk does not sell the information of customers, website users and newsletter subscribers to any third parties. We maintain customer contact information in our offline records in order to be able to contact you in case of a recall or shipping incident. Records are kept for a period limited by the storage limitation principle of the GDPR directive. Online purchase records are automatically anonymized after 3 years. Inactive website user accounts are automatically deleted within 3 years. Pladask Elektrisk will never, directly or through a third-party, contact you by phone for telemarketing purposes. If you sign up to the Pladask Elektrisk newsletter we will periodically send you emails related to Pladask Elektrisk activity. If you wish to unsubscribe from the Pladask Elektrisk newsletter contact us at info@pladaskelektrisk.com or click the ‘unsubscribe’ link in the newsletter email. When unsubscribed your email will be removed from our newsletter subscriber list. See the full privacy policy here.

Policy Changes

The above described Pladask Elektrisk policies may be updated and/or revised from time to time. Policies are subject to change without notification to the users of this website. Changes become effective when posted. Refer to this page to review our most current policies and terms of use.